A Chief Information Security Officer at a multi-division financial services organisation
Business challenge:
Several divisions have begun using AI agents independently, and there is no complete record of which systems are running, who owns them, or what they can reach. Agents hold standing credentials that were issued for earlier tasks and never withdrawn, monitoring was designed for human-speed attackers rather than tireless automated ones, and the executive team holds noticeably different views of how ready the organisation actually is. Decision rights are unclear, so warnings circulate between security, engineering and legal without anyone deciding anything.
How SuccessOf.ai and the playbook are used:
The security leader runs the assessment with a cross-functional leadership group drawn from executive leadership, risk and compliance, information security, technology and engineering, and legal. Each participant responds against the same twenty-four capabilities, so the group can compare perspectives using a common structure instead of competing summaries. Discussion concentrates on AI Risk Governance and Accountability, Containment and Technical Controls, Monitoring and Human Oversight, and Security Resilience Against AI-Enabled Attack, where the differences between how functions see the same estate are largest and where capability weaknesses are constraining progress.
Beneficial result:
The group leaves with a shared view of where its capability gaps sit and which of them matter most, rather than four separate opinions. Attention is directed towards senior ownership of AI risk, a complete inventory of AI systems, least privilege for agents, and detection of unexpected behaviour, in a deliberate order rather than all at once. The completed assessment becomes a baseline the organisation can reassess against as agent use expands.
A Chief Operating Officer at a growing professional services business
Business challenge:
Teams are enthusiastic about generative AI but the use cases are unclear, and the skills to build with it safely are unevenly spread across the organisation. Data is fragmented across ageing systems, cross-functional silos slow every decision, and nobody can say who would lead if an agent took an action that affected clients. There is no rehearsed response plan, no agreed list of actions that require a human decision, and quiet concern among some staff that raising a worry would be treated as obstructing delivery.
How SuccessOf.ai and the playbook are used:
The operations leader uses the playbook with a cross-functional leadership group covering operations, human resources, legal, technology and engineering, and risk and compliance. Working through the same structured capabilities lets the group establish a shared view of readiness before further investment is committed, with particular focus on Incident Response and Disclosure, People, Skills and Safety Culture, and AI Risk Governance and Accountability. Comparing responses shows where confidence is genuinely supported by practice and where it rests on assumption.
Beneficial result:
Leadership alignment improves because the conversation is anchored to named capabilities rather than general impressions. The team can see which weaknesses in governance, skills, decision ownership and response readiness would constrain any expansion of agent use, and sequence its improvement work accordingly. The organisation is better prepared before scaling its digital and AI initiatives, and holds a baseline for future reassessment.