The diagnostic examines the organisational foundations needed to move from AI experimentation towards focused, governed and adopted deployment. Its scope is defined by the following five capability groups and 15 capabilities.
Strategy & Use-Case Clarity
This group examines whether your organisation knows what AI is for. It covers linking AI work to specific business outcomes, ranking use cases by value and deliverability, and approving investment against defined return expectations. Strong performance here means AI effort flows consistently to the opportunities that genuinely matter most.
- Outcome-linked AI strategy
- Use-case prioritisation
- Investment case discipline
Risk if weak:
AI effort scatters across initiatives that deliver no return.
Leadership & Sponsorship
This group examines whether AI has genuine backing at the top. It covers naming an executive accountable for AI outcomes, committing dedicated budget beyond pilot spend, and governing AI decisions through a group spanning business, IT and risk. Strong performance here gives AI adoption authority, funding, and balanced direction.
- Executive accountability
- Budget commitment
- Cross-functional governance
Risk if weak:
Without leadership backing, AI adoption stalls and accountability evaporates.
Workforce Readiness & Adoption
This group examines whether your people are ready for AI. It covers understanding current skill levels and gaps, providing structured training to those whose roles are affected, and having the change capability to embed new ways of working. Strong performance here turns AI tools into adopted, everyday working practice.
- Skills baseline
- Training provision
- Change management capacity
Risk if weak:
Staff resist or misuse AI, and adoption quietly fails.
Experimentation to Production
This group examines whether AI experiments become real, running solutions. It covers learning properly from completed pilots, defining a funded route from pilot to production with named owners, and measuring business impact after deployment. Strong performance here means promising ideas reliably become production systems that demonstrably pay back.
- Pilot track record
- Scale-up pathway
- Value measurement
Risk if weak:
Pilots multiply endlessly while production value never materialises.
Responsible AI Foundations
This group examines whether AI is used safely and responsibly. It covers maintaining a usage policy staff know and understand, assessing which AI risks matter most to the business, and agreeing principles for where AI can make or influence decisions. Strong performance here protects trust while enabling confident adoption.
- Policy existence
- Risk awareness
- Ethical guardrails
Risk if weak:
Ungoverned AI use exposes the organisation to serious harm.